FAQ

Yes, every room has air conditioning.

No, it is not possible to request an extra bed. You can book triple or family rooms. However, it is possible to request a baby bed in certain room categories.

You can have a guest in your room if the number of persons in the room does not exceed the maximum capacity. However, if an extra person is staying in your room, they must go to reception and if they are staying in the hotel, they must pay according to the current rate per person per night.

No, there are no rooms with balconies in the hotel.

You can request a crib in certain room categories (excluding Classic and Business rooms) for children up to 2 years old. For children 3 years and older, you will need to book a room category that accommodates the number of guests.

Yes, all our rooms are equipped with a hairdryer.

No, the Hotel does not have connecting rooms. 

You can request a specific room number, however, depending on availability, we cannot guarantee that it will be available. For this reason, please remember to request the room number you want in advance.

Yes, every room has a radiator.

It is strictly forbidden to smoke or vaporize in our establishment. Otherwise, we may ask you to pay a disinfection and cleaning fee of up to 100€.

No, the rate is not refundable.

The rate is listed per room; however, a tourist tax based on the current annual rate will be payable at the front desk.

A pre-authorization for the first night will be blocked and the amount will be debited 4 days before your arrival in our hotel. This amount will be released at the time of check-out. It will take between one to five working days to have it back on your bank account.

It depends on the offer.

The following cards are accepted: Master, Visa, Maestro, American Express. Cash is also accepted. However, it is not possible to pay by check.

Yes, all taxes are included except the tourist tax which must be paid on check-in.

The cancellation policy of depends on the hotel rate booked.

When you book directly through our website, you will receive an e-mail of confirmation. Instructions to update your stay are detailed in the e-mail (based on your booking policy).

If you have booked through a third-party, we invite you to contact the platform in order to edit your booking.

A pre-authorisation is made within 7 days of the first night's stay as a guarantee (the amount is blocked on your account but not debited). In case of damage to the room or unpaid extras, this amount will be debited. Otherwise, the amount will be released at check-out. The amount will then be available within 3 to 5 working days (depending on your bank's regulations).

Check-in time is from 3PM and check-out is available until 11PM on the day you are leaving. If you wish to get your room prior the check-in time, please let us know by e-mail with your booking reference (upon availability). Late check-out is available for an additional charge of 70 Euros.

Upon availability, we will be pleased to welcome you prior your initial arrival date or to enjoy a longer stay (with an additional charge). Please remember to call the reception in advance.

Our front desk is open 24 hours a day, 7 days a week.

Yes, our hotel is accessible to guests with limited mobility; please contact the front desk to make arrangements.

Pets are not allowed in our hotel with the exception of guide dogs for the visually impaired.

Yes, there is a lift to all floors of the hotel.

Yes, we have a breakfast room. Our breakfast buffet includes: Hot drinks, Fresh fruit juices, Fresh fruit salads, Seasonal fruits, Breads and pastries, Butter and traditional jams, Cereals, granola, dried fruits, Yoghurt, cottage cheese, cheese...

The breakfast buffet is open every morning from 7 am to 10:30 am at a cost of 12€ per person and 6€ for children under 12 years old.

However, we do not have a catering service for lunches and dinners. Our concierge can suggest the best restaurants in Paris.

Yes, we have a free luggage service. You can leave your luggage there and pick it up later.

No, our hotel does not have its own parking lot, but there are parking lots near the hotel. Please feel free to contact us for more information.

Yes, you will have free WiFi access throughout the hotel.

No, we do not have a business center, but you can work in our lounge. Our rooms are also equipped with a desk.

Yes, our staff at reception will be happy to help you during your stay.

Yes, towels are provided in your room.

If you need an adaptator please contact the reception.

Yes, the nearest taxi rank is 5 minutes away from the hotel.

Saint-Georges Station : Metro Line 12

Pigalle Station : Metro Line 2 and 12

Yes, you can ask the reception to organize your shuttle, we can book it for you according to a price list available at the reception.

From Charles de Gaulle Airport (CDG) the average price of non-booked taxi drive is around 60Euros.

From Orly Airport the average price of non-booked taxi drive is around 40€.